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Terms & Conditions

  1. YOUR PET’S HEALTH AND WELFARE: By attending your appointment, you the owner must confirm that your dog is fit and healthy. Grooming of sick or elderly dogs is entirely at owner’s risk. I do not take responsibility if your dog develops allergic reaction to shampoos, conditioners or any other grooming products. (Please do inform me of ANY irritations as there are measures I can implement to minimise certain factors)
  2. MY SAFETY: I reserve the right to muzzle your dog if it represents danger to me. Any dog who shows aggression to people or other dogs will not be accepted for grooming. Please let me know beforehand if your dog has behavioural problems.
  3. GROOMING ACCIDENTS: Accidents can happen I use very sharp professional scissors and clippers on a moving object (your dog) every precaution will be taken to prevent any injury. If an accident occurs in which I need to take your dog to a local vet please be aware you may be liable for any costs.
  4. NEGLECTED & MATTED COATS: I do not accept liability for any conditions arising following the clipping of a matted dog. This can include irritation, redness or nicks. Conditions can begin underneath knots and mats which will only be seen once the knots/ mats have been removed. I will advise if I feel a vet needs to take a look. Be aware it will feel odd to your dog to have all these knots removed so please be vigilant in the days following a clip off to prevent any unnecessary injuries occurring from scratching after a clip down. I understand that if my dog is matted then a matting fee will be added on top of the grooming price itself. This price will depend on how much time is spent removing the matts and for the wear on the groomer’s equipment.
  5. EAR PLUCKING: Removing the hair can irritate the delicate skin of ear canals and lead to ear problems. Plucking the hair from a dogs ear canal leaves minute openings on the skin where bacteria could settle more easily. I only pluck ears if it is requested by the owner, and the dog is in the salon frequently enough. Or I will advise to seek vet advice if there are issues present or I can also show you the owner how to maintain removing the hair weekly at home which minimises risks from plucking ear hair.
  6. FLEAS/TICKS: If your dog is found to have fleas and I have not been informed by you the owner then the grooming process will be stopped immediately and the owner will be called to collect their dog. A fee of £15 will be payable to put down as a deposit towards the next groom.
  7. ANAL GLANDS: I do not perform anal gland expression as part of any service offering. It’s my philosophy that this process should be only performed by licensed veterinary person, and only when medically necessary. I believe that anal gland expression should not be a recurring procedure applied to a healthy animal, as serious consequences can result.
  8. TIME KEEPING: I work by appointment only. Please be punctual. If you are late more than 10/15 minutes, your appointment will be rescheduled and a payment of £20 will be payable to put down as a deposit towards the next groom. Most grooms take 1-2 hours or more depending on the size and the temperament of the dog, and its coat condition. You will be advised what time to collect your dog. Please be punctual.
  9. CANCELLATION: I request 2 days (48 hours) notice if you need to cancel your appointment. Less than this or a no show and you will be charged a one of payment of £40. This will need to be paid in order to secure the next scheduled appointment.
  10. PAYMENTS: Please pay by correct cash in an envolope or by card with our available card machine.
  11. GROOM FEEDBACK: If you are dissatisfied with any aspect of your pet’s groom please me know asap. We love to have feedback from our customers so please write your reviews via Facebook, Instagram or Google.
  12. PHOTOGRAPHS: Your dog may be photographed before, during and after their groom. Photographs may be used on my website, social media or other printed materials.
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The Blueberry Fur Baby Facial

A gorgeous gentle cleanse of the face using the amazing Blueberry Facial Cleanser

This cleanser will gently exfoliate and cleanse the fur and skin, brightening and helping with any staining and tear staining on the face. The face will also be trimmed and tided and ears will be cleaned, leaving your pup fresh faced and ready for kisses, smelling of sweet blueberries

This can be added on to any of our grooming packages.

The Blueberry Fur Baby Facial – £8.00

Duration – Approx. 15 minutes

Perfect Pawdicure

The Fuzzy Mutt’s Perfect Pawdicure is a luxury treatment for those fluffy pads and paws which includes

– A Visual Health Check
– Paw Wash
– Trim of Pads, Paws and Nails
– Paw Massage
– Apply a nourishing paw balm to sooth and condition the pads

Perfect Pawdicure – £18.00

Duration – Approx. 30 minutes